Yesterday I attended a workshop session Peacemaking. Transform conflict into opportunities, coordinated by the consulting firm that develops in the IES La Mola de Novelda. Today it has worked the difference between interests and needs, we performed two simulations of mediation on that later have been dialoguing on issues like the role of mediator, active listening, assertiveness, matters discussed in the mediation process and resources to work on mediation, which stressed the legitimacy, its phases and its effect, and objectives of the techniques and the role of emotions and their management in the mediation process.
break, someone asked if there were videos with examples of this process of conflict resolution and take the opportunity to make some:
Torrego UNED
also mentioned authors and concepts of interest in the topic that we tried. There has been a long time to develop. Here are some references to know a little more about them
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